Refund policy

Be Punctual
Try to come at least 15 minutes before your appointment if this is your first visit, our team will familiarize you with our facilities.

Late Arrival
Arriving late for your appointment might result in reduced service time. No refunds are given if the our therapists finishes the service at the scheduled time and if, by doing so, the duration of the service is reduced due to your late arrival for your service appointment. You are not entitled to claim any refunds, services or products from TERAPUNG to recover reduced service time due to your late arrival.

Cancellation
If for whatever reason you cannot come for your appointment, you are obliged to pay the full fee quoted on your booking confirmation. You are not eligible to receive any refunds, neither partial nor in full, of payments already made by you to TERAPUNG nor are you eligible for price reductions related to your booked treatments and other services still due to be paid.

Respect & Integrity
Refrain from using offensive language or verbal insults or exhibiting violent behavior towards our staff and therapists. Keep a high level of integrity throughout your appointment with us by speaking truthfully and by respecting the dignity, rights and differences of our therapists and staff. TERAPUNG reserves the right to cancel your participation in case of serious misconduct from your side or if you breach rules, you are obliged to leave the property immediately.

Rules For Floatation Therapy

- Only ONE client is allowed per float suite at all times

- Do not tamper with TERAPUNG's float equipments

- Every customer is required to shower with the body wash and shampoo provided (also to remove any makeup) before entering the float tank

- Customers must not be under the influence of any recreational drugs, alcohol or illegal substances

- TERAPUNG will not be responsible for any personal injury or damages that happens within the compound

- If customer contaminate the solution within the float tank a USD 500 fee will be incurred