Thank you for business at terapung. Please read this refund policy carefully.
Early arrival: is subjected to availability on the relevant day, to be reconfirmed with the front office staff.
Cancellation/No Show Policy: Once a reservation is confirmed, refund/ cancellation/ modification can only be submitted through our contact form at least 2 days (48 hours) before booking's schedule, submission after that will not be refunded.
Late arrival may cause float session to be shortened/ forfeited as it affects the next floater. There will be no refunds for late arrival.
All guests must provide a valid passport/ identifacation upon Check-in: For any early Check-out, there will be one night early check-out penalty to be imposed. In an event of a guest No Show, a fee of one night’s rate will be charged.
If you have any questions about our Returns and Refunds Policy, please contact us through: